Service Ethos Score Card, is an audit methodology to evaluate overall ENTERPRISE Service Culture, starts from Leadership Direction, Shared Values, Strategy to Deployment and Delivery to generate Customers, Financial Results. The output of SESC is SEIndex from 100-1000, from both approach and deployment.

Carre-CCSL is an Integrated Customer Satisfaction & Service Quality Consulting Firm

Service KAS ASSESSMENT, is a methodology to assess PEOPLE Knowledge, Attitude and Skills of providing Exceptional Service. The questionnaire allows tailored to specific industry questions, especially
in assessing Knowledge. Benchmarking of the KAS result to competitions or other industry is very useful for management decision making and resource allocation.

Carre-CCSL is an Integrated Customer Satisfaction & Service Quality Consulting Firm

Customer INSIGHT through research both qualitative and quantitative is necessary exercise to measure Customer Expectation, Attitude, Behaviour, Satisfaction and Loyalty. Measurement at the outset should be done, will afford early indicator of success and highlight the implementations that are working as well as those less effective.

Carre-CCSL is an Integrated Customer Satisfaction & Service Quality Consulting Firm

Root Cause Analysis is the follow on process after measurement has been taken place. The objective is to find out causes of the problems that can be categorized into Perception or Actual and whether it is a responsibility of the Policy or the People. Root Cause will recommend
on the Action Program based on Customer defined Standard.

Carre-CCSL is an Integrated Customer Satisfaction & Service Quality Consulting Firm

CCEO. Customer Centric Operations Excellence is mechanism to audit organization process to deliver service excellence. "what can get measured can get done". therefore in building customer centric organization. metric neede to be applied, measured overtimes and used.

Carre-CCSL is an Integrated Customer Satisfaction & Service Quality Consulting Firm